Please let the Building Manager know in advance about the dates and times of removals/major deliveries by submitting a Move in/removals request from the Forms page. This will allow you to supply the name of your removal company, their contact number, and a contact number on which you can be reached before/after the removal should there be any issues.

If you're using a light removal van (e.g. a Luton van) you can also organise an on-street daily temporary parking permit from Tower Hamlets for their removal company if required. Tower Hamlets allows you to reserve the parking spaces opposite for removal vans which is recommended. However, if you will be using larger removal van which exceeds a height of 2.3m and length of 5.25m, you will need to apply for a parking bay suspension from Tower Hamlets.

Moving in or out can sometimes be disruptive to other residents; please try and observe the following to ensure things go smoothly:

• Don’t allow removal companies or other contractors to use the lifts unless protection has been fitted (lift drapes). Please avoid taking over the lift for the duration of the removal to allow other residents, particularly elderly or infirm, use of the lift.

• It's important to always observe the weight limits in the lift to ensure they are not overloaded. When using the lift, avoid  storing anything in the entrance lobby for any amount of time and please never block the stairs for safety reasons.

• Please take care not to overburden the bin store when moving in or out so other residents can continue to use it as normal. You can book up to 2 free bulky waste collections a year from Tower Hamlets.

It's recommended to ensure the removal company holds the necessary insurance cover for property damage, as leaseholders are liable for any damage caused to the building during move in.

Entry to the building's common parts is via fobs, including the main entrances, side entrances, bin store, and car park. Each property was given entrance fobs and at least one garage gate remote when the system was installed; please contact the Building Manager if you wish to purchase more. Garage remotes can be used on the fob readers just like a fob.

Please be aware that the access system logs all entries, and individual fobs may be paused if there are security concerns or if there is concern that the user is violating visitor & sub-tenant guidelines (such as subletting on Airbnb).

Property front doors are fitted with two key locks along with further security operated from the inside. Please contact the Managing Agent if you wish to make any changes to your front door, to ensure they meet security and fire safety standards as well as remain in keeping with aesthetics of the building.  

Visitors can request entry to the building via the video intercom, by either selecting and dialling the individual property or the Building Manager (using the Concierge option). Each property has a video intercom handset. If you receive an unexpected call through the intercom do not provide entry, especially if you're unsure who's calling. If in doubt please refuse entry and call the Building Manager immediately using the Concierge button on your intercom handset.

The exterior of the building, the bin store, lobbies, lift, and apartment lobbies are covered by CCTV. The CCTV is primarily monitored by the Building Manager, with the Managing Agent having remote access when needed. Please contact the Building Manager or Managing Agent if you wish to learn more.

Please ensure any parcels left by property front doors are taken inside as soon as possible. If you see a parcel left in the entrance lobby, please either take it to the addressees front door, or pass to the Building Manager (or alert the Building Manager if you're unable to take the parcel). If you spot a parcel that has been left outside a property for over 24 hours, please let the Building Manager know who can hold onto it until the owner returns.

Malicious individuals have previously obtained access to the building to steal parcels. Do not allow anyone unknown to you into the building, even if they claim to be residents who have forgotten their key. If you receive an unexpected call through the intercom do not provide entry, especially if you're unsure who's calling. If in doubt please refuse entry and call the Building Manager immediately using the Concierge button on your intercom handset.

All access is logged and any resident providing access which leads to theft or damage to the property may be contacted by the Building Manager to follow up.

The building is strictly pet free and your property's lease stipulates pets are not allowed to be kept. Many residents feel strongly against pets being allowed, whether on a permanent or visiting basis, and so this lease term will be enforced.

Some exceptions may be made for assistance animals such as service dogs, at the discretion of the management. Please contact the Building Manager should you wish to discuss this.

Each property has one allocated space as noted in their lease. Please don't any other space without express permission of that leaseholder, which may be secured by contacting the Building Manager. For safety reasons, storage of anything other than a car or motor vehicle (e.g. fluids, boxes, equipment) is not allowed. If a space is unusable for any length of time, such as when work is done to a stacker, residents will be assigned an alternative space by the Building Manager.

You can request a guest parking space by submitting a Guest parking request from the Forms page.

The development has automatic car park gates. It's crucial to wait until the car park gates have closed securely behind you before driving away. There have been instances of individuals entering the premises this way and causing damage, so please be vigilant. If you see anything suspicious please report it by calling the Building Manager, Managing Agent out-of-hours, or Police.

The car park gates can be activated by remote from the street outside. 

• When the remote is detected near the gates, the light above the gates will turn green and the gates will open (there is no need to press any buttons).

• To open the gates when leaving the property, drive your vehicle over the diamond on the floor in front of the gates. The vehicle's presence will signal the gates to open.

• If you experience any issues with your remote, please contact the Building Manager.

In the event of a power failure or fault while closed, the gates will stay locked. Should you find the gates won't open, please alert the Building Manager or Managing Agent promptly, who can fit a chain with combination lock and notify residents to allow safe use of the gates until power is restored or the fault is rectified. In an urgent or emergency situation designated Directors and leaseholders are also trained on this procedure; please alert other residents via the WhatsApp Community groups for fastest response.

Service vehicles may enter the car park to facilitate delivery of goods or services on a short term basis, but these vehicles are are not allowed to be parked within the development on a long term basis (e.g. a commercial van for independent business purposes). You can request a visitor parking space by submitting a Guest parking request from the Forms page. Any vehicles must park only in designated bays and not block other spaces for any length of time. 

If you are having building works done and will have contractors on site regularly, fill in the Building works form to allow the Building Manager to assist you.

There is bike storage available on site, contact the Building Manager to arrange a space to be made available.

To ensure the building remains secure at all times, please submit the Contractor log book form from the Forms page each time a contractor arrives on site to visit your property. This helps keep track of individuals without access fobs entering and exiting the property.

For the convenience of residents, the building operates a policy limiting the working hours of contractors within your property.

• Contractors are not permitted to arrive before 8am, but may stay beyond 5pm provided you are responsible for ensuring they leave appropriately.

• Noisy works such as drilling, hammering, and sawing can only be carried out between the hours of 9am-5pm Monday-Friday excluding bank holidays.

If you're carrying out any works, please advise your near neighbours and inform the Building Manager if it is likely to cause noise and disturbance.

When having property works, leaseholders are encouraged to read through these additional Guidelines for property works which include useful information about infrastructure and help ensure you remain compliant with building regulations.

Contractors employed for work in your property should always posses the required qualifications/certifications and professional insurance.

Residents should organise an on-street daily temporary parking permit from Tower Hamlets for their contractor unless they have agreed otherwise in advance with the Building Manager. Even if your property is assigned a car stacker and you wish your contractor use it, this should only happen if the contractor’s vehicle will not overload the stacker (2000kg).

Any contractor on site should ensure they clean any mess they make in the common areas (such as the lift). If you are having property works done and will have contractors on site regularly, submit the Property works form from the Forms page to allow the Building Manager to assist you with access passes and alert fellow residents.

Please note that for larger works involving alterations to the structure or safety of your property (e.g. walls, doors, windows, gas, electrics, plumbing), you may need a License to Alter which must be obtained from the Head Lessee through their Managing Agent. This includes changes to boiler flues or external drilling. You can apply for this online through the Tenant Portal.

Tower Hamlets operate a regular waste collection from the development's bin store for both landfill and recycling. You can check the latest waste and recycling collection days from the Tower Hamlets website. Please note that food or other green waste is not collected. See the Tower Hamlets recycling guide for exactly what is accepted.

Please bag up your rubbish securely, place it in the appropriate bin in the bin store, and shred any documents containing personal details to protect against identity theft. Due to the volume of parcels and home deliveries, it's important to always flatten cardboard boxes before placing them in the recycling bins.

You can book up to 2 free bulky waste collections a year from Tower Hamlets. No bulky waste is to be placed inside the bin store/bin area, unless awaiting collection by the local council. Items for collection should only be put in the bin store on the day agreed for collection to prevent blocking access for other residents. If you have arranged a collection, please let the Building Manager know.

Finally, please do respect your fellow residents by not placing unusually large amounts of waste in the bins, since this can restrict their ability to use the bins. Overfilling the bins will result in the local council refusing collection and an additional fee to collect excess waste. Should you need advice on how best to dispose of excess waste, please contact the Building Manager who can help ensure it does not impact fellow residents.

Short term rentals are strictly not allowed. Holiday rentals such as Airbnb put additional strain on the building's facilities and pose a security risk, so are not allowed under the terms of your lease. Violations are taken seriously; to report any breach of these regulations please contact the Managing Agent.

You can request a guest parking space by submitting a Guest parking request from the Forms page.

All sub-tenancies must be on an Assured Shorthold Tenancy basis and consent must be approved in advance by the Head Lessee through their Managing Agent. You can apply for this online through the Tenant Portal.

Leaseholders renting are kindly requested to let the Building Manager know the names and contact details of new sub-tenants. It's also important to ensure sub-tenants are made aware of the lease terms and building policies highlighted here, as leaseholders remain liable for any breaches by their sub-tenants. Guests and sub-tenants are reminded it is not permitted to bring any pets onto the property.  

Chinnocks Wharf is a quiet building and residents are asked not to take any action in the building that could be a nuisance to fellow residents. These actions include playing loud music or practicing musical instruments. Please also do not let children play in or around the internal communal areas and entrances.

Noise shouldn't be unduly audible outside your property, and not audible outside your property at all between the hours of 11pm and 9am. The building has a concrete construction which means "hard-on-hard" sounds such as heavy footsteps on wood flooring, doors slamming, or banging crockery can travel easily when the building is quiet at night, so please take extra care at these times. As a courtesy, it's best to notify neighbours of any gatherings which are likely to cause more noise than normal. Please take care to ensure any music is turned off by 11pm and kept to a reasonable level during evenings and weekends.

If you're suffering with regular nuisance noise from a neighbour submit a Nuisance noise report from the Forms page to make the Building Manager aware so they can assist with the issue.

Similar to the building noise guidelines, Tower Hamlets council stipulates no undue noise should be made between 11pm and 7am. To report nuisance noise coming to the building externally either by an individual, a company, or a neighbouring building please notify the Building Manager and the local authorities. All complaints must be reported to the local authorities who can take the most effective fast action. Unfortunately these cannot be reported by the Building Manager, and must be reported by the affected individual directly to the authorities.

Contact the Police for non-urgent enquiries by calling 101, or contact Tower Hamlets Environmental Department by calling 020 7364 5000 or emailing environmental.protection@towerhamlets.gov.uk. It helps considerably if you're able to record footage or audio of the nuisance incident.

The building management continues to collaborate with the neighbouring Bread Street Kitchen management to ensure disruption is kept at a minimum, especially overnight.

If you're suffering with regular nuisance noise externally submit a Nuisance noise report from the Forms page to make the Building Manager aware so they can assist with the issue.

Please keep all entrance doors and communal doors securely closed after entering/exiting the building, especially the entrance doors to the development. If you notice any issues with the door or locking mechanism, contact the Building Manager or Managing Agent out-of-hours immediately.

Personal items are not permitted to be stored within the communal areas; this includes in the light well corridors outside some flats, which help funnel smoke/fire away from the stairwells and enable ingress/egress for the fire brigade. All items, including bikes, hat stands, prams, or rubbish must always be kept in your flat and not stored or left obstructing the corridors. This is a fire safety requirement and as such any items found stored in the communal areas must be removed. The Building Manager will attempt to contact you about this in the first instance, but if you fail to remove items they may be removed and the cost of removal may be recharged to you.

Please note that BBQ’s are not permitted on balconies in any circumstances due to the fire safety risk. Please ensure that all doors within the communal areas are closed behind you; these are fire doors, designed to protect you by preventing the spread of fire and smoke.

Each apartment is fitted for gas central heating. The gas meters are located in the plant rooms in the car park; please contact the Building Manager to learn about access. Please ensure your gas boiler is serviced annually, to ensure the safety of yourself, fellow residents, and the building.

Electricity meters for each property are located in the dry riser cupboards in the apartment lobbies; please contact the Building Manager to learn about access.

Water is billed communally, so there are no individual water bills.  Each property does however have its own supply which has a meter attached. These are found in the wet riser cupboards in the apartment lobbies and can be used to help detect any leaks; please contact the Building Manager to learn about access. The stopcock for each apartment is found just inside the front door, in the first cupboard.

If you fit a water softener, this must be done within the demised premise rather than the communal area. Any outflows must be linked to the main soil stacks in the bathrooms or kitchen and not to an overflow pipe, since these do not have the capacity to manage high flows which can cause overflows in the wet riser cupboards.

The water tanks are located at ground level and use electrically-driven pumps to deliver high pressure water to all floors. In the event of a power failure, this means the water supply is also interrupted. Its advisable to keep a small store of water in your property in case of outage.

Please see the separate section on Water leaks.

Any works relating to gas, electric, or plumbing infrastructure requires a License to Alter, and all works including on appliances must be undertaken by a qualified and certified person. See the Property works & tradespeople section for information.

There is a communal aerial and satellite system available within each property, therefore no satellite dishes or aerials are permitted to be erected outside the property including on balconies.

The building includes both traditional telephone and fibre internet lines. Fibre service is exclusively provided and maintained by Hyperoptic. Simply sign up for your service on the Hyperoptic website (usually usable within 7 working days). In 3-bed properties a signal booster may be required which can be purchased online and fitted yourself, contact the Building Manager to discuss.

Chinnocks Wharf holds building insurance which imposes some requirements on leaseholders and residents. Key amongst these is a general responsibility to avoid damage to the property and promptly report any signs of damage, including leaks.

It is also important that no property be left unoccupied for more than 30 days at a time. If you anticipate leaving for over 30 days then please arrange for someone to check the property each month. You may wish to notify the Building Manager, who may be able to help with this.

Chinnocks Wharf insurance includes water leaks and can cover instances where damage has been caused between properties or between properties and communal areas. Please see the latest Leaks Policy for more detail. Note that the cost of rectifying the cause of any leak is not covered by insurance.

Leaseholders are also responsible for obtaining insurance for their contents, including utilities infrastructure within their property that is used only by them. If you have any queries about the boundaries between what is covered by the building policy and what should be covered by your own policy, please contact the Managing Agent.  

Unfortunately leaks do arise, and everyone is asked to help detect and report leaks promptly to minimise any damage, whether in or into their property or communal areas. Please contact the Building Manager or Managing Agent immediately if you see signs of a leak.

To ensure fair service, the building has a Leaks Policy. Please familiarise yourself with the policy and its terms. Some of the key aspects are as follows:

• Leaks arising within a demised property and relating solely to that demised property are the responsibility of the leaseholder.  

• Leaks that arise in communal areas are the responsibility of Chinnocks Wharf.

• Leaks that affect more than one property, whether between properties or between property and communal areas, are the responsibility of Chinnocks Wharf with two exceptions:

  1. If the leak has arisen from within a demised premise then the cost of rectifying the source of the leak is the leaseholder's responsibility

  2. If the action or inaction of relevant residents or leaseholders are considered by Management to have caused the leak or worsened the damage, then they may be required to contribute to the costs.  

To help minimise the likelihood of leaks and facilitate trace and access, leaseholders are requested to fit access hatches for their pipework whenever they undertake relevant works.

Leaseholders are also requested to provide access for plumbing checks by the Management, unless they agree to their own checks instead by a qualified professional. Failure to carry out plumbing checks will be considered by Management in the event of any leaks, their costs, and any insurance claims.

Service charges are defined by the building management company Chinnocks Wharf Management Limited and charged biannually through the managing agent. This includes collection of reserves for major works such as repair, refurbishment, or upgrade of facilities.

The specific terms of Chinnocks Wharf's service charge are noted in the lease, including collection due in advance on 1st January and 1st July each year. The building maintains a general reserve rather than sinking funds. For more information on what service charges include and how they're used, we recommend reading this BBC article. 

Chinnocks Wharf's managing agent, Managed Partnerships, offers the MyBlockman leaseholder portal for easy management of your service charge accounts and more. Once registered you'll be able to see charges and payments, as well as receive email notifications when documents are added to your account. Log into MyBlockman now to access your account